HOW CAN WE HELP YOU GET SUPPORT
How do I check the status of my order?
You can check the status of your order at skinoutfits.com, where you can log into your account setting and check what’s happening with your order by the time you place it to the time it ships form our warehouse.
Do you offer size adjustments?
We do. While we offer the standard sizes for multiple body measurements, we also cater to our clients with different size adjustments customized to fit their body well. We recommend you first check your body measurements for sleeve length, neck, chest, waist, hip and inseam. If the measurements don’t fit right, connect with us via email or support chat for order customization.
I ordered an ‘out of stock’ item. What should I do now?
If you’ve placed the order for an item that’s unavailable, there’s nothing to worry about. We will immediately notify you of its unavailability via email and refund the amount you paid for it. We encourage you to check the website regularly and refresh it until the item is available again.
How do I change or cancel my order?
As soon as your order is placed, our system fills in the orders and gets them on their way to shipment. In case you want to change the order or cancel it, we suggest you make the change within 24 hours of the order submission.
Does Skin Outfits deliver internationally?
Yes, we do. Depending on your region and country, we use international shipping operations offered from DHL or FedEx. However, the shipping charges may vary from country to country, where you may need to pay the custom or duty fee when your package arrives. You may contact our support or courier partners for further assistance in case you have questions.
What if I don’t like the product I receive?
If you don’t like the product you receive or if it’s any different from something you ordered, we offer our exchange and return policy. If the product is damaged or defected, return the product within 7 days and get a refund.
What payment options do you offer?
At Skin Outfits, we accept all major credit cards that have a billing address in the US and international countries, such as Visa, Master Card, American Express, and PayPal. However, please note that we do not accept payments that involve cash, personal checks, traveler’s checks, CODs, and layaway plan.
Is my credit card information safe with you?
All our payment processes are end-to-end SSL encrypted, which means that no one can access your private billing information. Once the payment partners receive the payment, it is then decoded and processed.
Skin Outfits completes the promise to bring you premium quality outerwear. We are deeply committed to helping and supporting you throughout our leather wear tradition.
At Skin Outfits, we give you the quality that speaks for itself. Here, you get the best experience while surfing through our site. Our brand carries an assortment of jacket and costume collections made with the finest leather to meet the style requirements of our customers. Skin Outfits provides the apparel that reflect the hottest trends at reasonable prices.
Fee And Billing Support
We respect your concern for safety of private information. From the moment you enter your details to the next time you shop with us, we guide you through all the fee and billing structure through our active support.
Consumer Experience Support
Your experience and feedback help us improve our service. Whether you’re experiencing problems with the website technicality or need more information regarding a product, we are here to communicate transparently.
I’m having trouble ordering an item. What should I do?
There could be several factors. Check for your connection’s stability. If the connection is secure, try refreshing the webpage a few times. Make sure you are using a compatible browser to access our site. If the issue keeps recurring, email our technical support to look into the matter. If the error is on our side, we regret the inconvenience.
How do I get notified about new products?
If you want to learn about our new releases, sales or discounts and promos, subscribe to our newsletter. All you have to do is sign up and click ‘subscribe’. If you don’t find our email in your inbox, check the spam folder.
Will I receive the same product as seen in the picture?
Absolutely. Skin Outfits is known for the promised quality and unparalleled service. We’ll send you the exact product you saw on display.
Is your website secure?
There’s no website on the internet that is 100% safe and secure. However, we try our best to keep your billing information under strict scrutiny with our updated firewalls and antiviruses. We also employ anti-hack solutions to keep your orders and data secure.
